![]() ![]() We also have over 15,000 O2 Wifi hotspots available to connect to for free, which offer speeds up to 10 times faster than a normal mobile connection. ![]() If it's available with your device, you can use our Wifi Calling service to make and receive calls when you have no signal. When you have no signal, you can use Wifi to call and message instead. How can I stay connected when I have no signal? You can use the network status checker or the My Network app to check for any known issues with our network, or to report a problem. Learn more about network congestion, a common network issue you might be experiencing. There are lots of things that may temporarily impact your service including weather, infrastructure, the number of people in your vicinity trying to connect, and whether we are yet to identify a local network issue. Why does the status checker tell me the network is working fine, but I can't connect? If you need more help with solving signal issues, visit the O2 Community where our Gurus will be able to offer more advice. ![]() If you think there might be an issue with your device or sim: Instructions on how to take these steps can be found using our device-specific trouble-shooter here. Resetting your network settings (this will also reset Wi-Fi networks and passwords, cellular settings, VPN and APN settings that you’ve used before).Choosing the O2 network manually in your settings.Making sure mobile data is turned on in your settings.If there’s no known issue, try manually resetting your device by: Use the O2 network status checker to see if there’s a known network connection problem in your area, or to report an unknown issue to us. From here, you’ll be able to subscribe to updates using Keep Me Posted. What should I do if I’m having signal issues? ![]()
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